Refund and Returns Policy

You may return or exchange goods provided you notify us by email within 5 days of receiving your order. You must include your customer order number and description of the item(s) you wish to return.

With a receipt or tax invoice:

  • We can provide a refund
  • All returned goods must be unused, in original packaging and in saleable condition
  • You are required to return the items within seven days of notifying us that you are returning/exchanging goods.
  • Receipts and tax invoices must be valid and intact
  • If the return conditions are met we will refund you for the amount you originally paid for the items (excluding shipping fees) within 5 business days from the date we receive the goods back from you. Please allow 10 business days for the refund of monies to your account
  • We will not be responsible for any return packages sent to us which are sent by other than a trackable mail or freight method.
  • All refunds will be provided back in the original tender. Cheques will be refunded into a nominated bank account and credit card refunds must be processed back onto the original credit card.

Unfortunately we cannot offer a refund or exchange on the following items:

  • Custom-made products
  • Any product/s specifically cut to size at your request

Contact us at team@atticladderwarehouse.com.au for questions related to refunds and returns.